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Question

When I go onto the self serve I noticed that not all texts I have sent or received in a day appear. Does anyone know why this would be?


Not all texts sent and received appear on self serve??

6 replies

Userlevel 7
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Are you talking about the history in prepaid? That probably takes a while to show up... as long as they get sent you won't have to worry 🙂
Sophia wrote:

Are you talking about the history in prepaid? That probably takes a while to show up... as long a...

Not a pre-paid.  They showed up till a month ago and now I noticed that a month ago two phone numbers in particular do not show on my bill....its weird.
Userlevel 7
Badge +4
Sometimes there could be a delay.  Luckily, all Koodo plans have unlimited texting
Dennis wrote:

Sometimes there could be a delay.  Luckily, all Koodo plans have unlimited texting

It can't be a delay because it has happened for a month now.

Userlevel 7
Badge +4
Dennis wrote:

Sometimes there could be a delay.  Luckily, all Koodo plans have unlimited texting

If this is important to you, you can contact Koodo via phone or social media and have them investigate
Userlevel 7
Badge +4
It can ben that you're sending them as iMessage. And iMessage do not count towards SMS 

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