Koodo Community



what number do I call if I disagree with bill

I received my ebill yesterday and it says I did not pay the Mar instalment; however the print out I have indicates I paid on March 14th. IS there a number I can call to talk to Koodoo representative.

3 replies

Userlevel 1
*611 from your Koodo phone. If you calmly explain to them, they're really nice folks willing to work with you to figure out where the discrepancy is. Good luck
Userlevel 6
Sure, you can call 1-866-995-6636 and select option 5 for customer service. But before you call, did you make that payment at the Bank? It takes 3 to 5 business days for Koodo to receive that money. Also weekends don't count.
Userlevel 4
What could happen is the payment went through on the March 14th date, but shortly after a bill came out dated in march. It is a common thing that happens for payments vs bill dates Can you tell us what your bill date is?