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what no human conttact? My child is stuick half way across the country. Prepaid self sever is down for


Prepaid self serve is down. I can't top op their account online. I doubt they can follow the *611 self serve prompts. No humans to call. Is\f so good time to dump Koodo and Telus

4 replies

Userlevel 7
Badge +4
You can call Koodo directly from another phone. https://www.koodomobile.com/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs The phone number can be found by selecting "Call Us" and then by expanding the Call Us option at the bottom of the page. However, I'd recommend contacting Koodo via Facebook or Twitter privately for a faster resolution (click on corresponding icon at the bottom of this page).
Userlevel 7
Badge +4
Few businesses operate 24 hours. Koodo is a discount brand which gives you savings in exchange for being largely do-it-yourself. Koodo's business hours start at 9:00 location time, and you can call them then.
Userlevel 7
Badge +4
Prepaid self service is up for me. What errors do you get?
Userlevel 7
Badge +4
How do you know your child is stuck?

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