Every time I press “voicemail” it goes directly to call failed. I have tried restarting my phone and still cannot access my voicemail messages.
Best answer by Timo Tuokkola
From the keypad, type *5005*86*-----------# where the dashes represent your 11-digit voice mail number (typically starting with +1). To get the "+" symbol, hold down the "0" key until it appears. (‘+’ symbol makes sure number works when roaming internationally). Then tap call. The screen will flash, ever so briefly, and after that it looks like nothing happened. Clear the number off the screen and press and hold the 1 key. The code *#5005*86# displays the currently active number.
Your voicemail access number will typically be the first six digits of your phone number, followed by 4001, (could also be 4002 or 4003 in some areas). If that doesn't work, you'll need to contact Koodo to find out the correct voicemail access number for your line.