Koodo Community

Community

Solved

Visa Credit Card not accepted.


I am on my first month of a plan with Koodo. I brought my iPhone 5s from Rogers to Koodo. I changed my address on Self Serve to match the address on my credit card but it still won't go through. My credit card has plenty to pay for on it, it is Classic Visa card with CIBC. It is not expired. Help?

6 replies

Userlevel 7
Badge +4
Are both names matchng? The one the account is under and the one on the credit card?
Robert wrote:

Are both names matchng? The one the account is under and the one on the credit card?

Yes sir!
Userlevel 7
Badge +4
Robert wrote:

Are both names matchng? The one the account is under and the one on the credit card?

Oh well.

Then Michelle, I do not have anything else to suggest... I'd wait for an employee on the community to check that out for you. If it doesn't happen in the next 24 huors I'd give Koodo a call. If it's urgent I'd give Koodo a call as well.

If not, then just wait and I'm sure someone will check that out for you.
Userlevel 7
Badge +4
Robert wrote:

Are both names matchng? The one the account is under and the one on the credit card?

I see the multiple attempts Michelle and it looks like the payment on the last try did go through. Was there anything different that you tried? Trying to figure out what might have made the difference.
Robert wrote:

Are both names matchng? The one the account is under and the one on the credit card?

It's all good! Thanks though!
Userlevel 7
Badge +4
Robert wrote:

Are both names matchng? The one the account is under and the one on the credit card?

What made it work the second time Michelle?

Reply