Koodo Community

Community

Value added service


Hidden fees?

9 replies

Userlevel 7
Badge +4
Value added service = VAT, David, also known as "tax" :) 
The HST is calculated on my bill and is separate from this fee. I have never had this fee before why now?
Userlevel 7
Badge +4
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

Have you reviewed your detailed PDF bill, downloadable from Self Serve? It should have more details on the fee.

Userlevel 7
Badge +4
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

@ David, I must be blind as I'm looking at your latest bill and can't seem to locate what you are referring to? Could screenshot the area where you see this? 
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

Userlevel 6
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

would those be Premium Texting Services? or other Premium Services maybe? It's not a tax like the HST or VAT
Userlevel 7
Badge +4
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

I see what you mean now David. And where you are seeing them. You are looking at your bill summary via the app. Value added services are monthly add-ons. In your case you have the International LD saver that you put on years ago. That was $2 a month at the time. Plus, you have a $5 for data that was put on Feb 14th. A partial charge of $0.17 bring all of it together for $7.17. Hope this helps. 
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

Thank you, it looked like the $5 was added twice? Was that for the first month and then the roll over for the second month? I signed up at the end of my cycle
Userlevel 7
Badge +4
david wrote:

The HST is calculated on my bill and is separate from this fee. I have never had this fee before ...

It's not added twice David. But there is proration is there ($0.17) given that you did sign up at the end of your bill cycle. If you open the pdf version with the detailed it will show you there. 

Reply