Koodo Community

Community

Solved

Using my tab online for new iPhone 5c


I want to order a new phone (white iPhone 5c) online and it says with my total balance I would pay $0 but when I add it to my cart it says I have to pay over $260. I don't want to change my plan, just the phone. Why can't I get it online for $0?

2 replies

Userlevel 7
Badge +4
How much is your tab exactly? Because it might be because you have not entirely paid the tab
Userlevel 6
Hi Imène, that's because you are trying to order this phone online with a Medium Tab. The Medium Tab can only be used in stores: http://koo.do/locator123. Thank you! ________________________ If you see a good answer, give it a star.

Reply