Koodo Community

Up grading my phone

I would like to know when I am eligible for an upgrade on my phone

5 replies

Userlevel 5
You can also pay cash for a new phone, put it on your account and continue paying off the old phones tab.
Userlevel 3
Hi Betty !

You're always eligible for an upgrade (provided you don't have a pass due). The cost of your upgrade depends on your Tab Balance. You can find out your Tab Balance in various ways. The two I prefer are through your selfserve account ( koodomobile.com/selfserve ) or by dialing *611 on your Koodo device.

Userlevel 5
Is that a new rule that started after August
Userlevel 4
Badge +4
Hi Betty Ann!

You can do an upgrade at a Koodo Shop with a new Tab if your current Tab Balance is all paid off and at $0.

Hope that helps 🙂
Userlevel 5
5s wrote:

Is that a new rule that started after August

Hey 5s! Anything we can clarify 🙂 ?