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unlocking my iphone


so i called customer service earlier today and they said they would unlock my phone and charge me for it but since its an iphone i had to log on to itunes and sync my phone for the unlocking to be complete BUT nothing happened and the phone is still locked, what do i do?

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Userlevel 7
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Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? Therefore this is why you say your unlock didn't work? If this is the answer, then let me help you. Usually when I unlock an iPhone with Koodo (I've unlocked around 5 iPhone) everytime it worked tight aways without even connecting it to iTunes. If, like.in your case it didn't work. You would have to backup your phone and restore it with iTunes. Then it should work! Usually the rep you talked to should've seen you clear instructions by email on how to proceed
Userlevel 7
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Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

It should not work without connecting to iTunes.
Emma, you need to restore your phone via iTunes - syncing it will not finish unlock. Your iTunes must be the latest version and have an internet connection. Your iOS on your phone will also be updated to the latest version during the restore.
And as Robert said, you should back up prior to restoring. After the restore is complete, you'll get a notification that your phone has been unlocked (in iTunes).

Userlevel 7
Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

That's weird. I've never had to restore the phone to get it to complete the unlock process and I've done it a few times. I just always plugged it in and automatically got "congratulations your iphone is now unlocked". Interesting
Userlevel 7
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Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

Ivan, I never connected the phone to iTunes and the unlock still worked on my iPhone. Very weird
Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

I already call the costumer service service bug the instruction was not clear. I try to back up it on my i cloud like what she said but my back up didn't go through,could i still unlock my phone?
Userlevel 7
Badge +4
Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

You should be able to but would you mind please starting a new thread and telling us what happened with backing up and it not going through? Like at what point and what did it say? Etc.
Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

hi i had an i phone then im selling how can i unlock it with out calling customer service

Userlevel 7
Badge +4
Robert wrote:

Hello Emma

We'll get your problem solved. Did you try another SIM card and it didn't work? The...

You will need to call customer service to unlock an iPhone.
Userlevel 3
Hi Emma! Was your iPhone unlock successfully? Keep us posted! 
Karine wrote:

Hi Emma! Was your iPhone unlock successfully? Keep us posted! 

Hi can you help me
Userlevel 7
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Karine wrote:

Hi Emma! Was your iPhone unlock successfully? Keep us posted! 

Please start a new post with your inquiry, rather than reopening a old thread.
Yes! I was able to unlock it, when I restored it a message popped up saying "congratulations you have unlocked your iPhone" thanks for everyone's help!
Userlevel 7
emma' wrote:

Yes! I was able to unlock it, when I restored it a message popped up saying "congratulations you ...

Glad to hear that, Emma. Enjoy your unlocked iPhone! 😃
I am trying to unlock my Iphone 4 from Koodo. I got the email with the steps to do it. I did it all but fail  to unlocked my iphone.I tried to restore to but still did not work. In the email it says that i have to have the koodo sim card. But the thing is Now i have iphone 5c, so i have Nano sim, which is not compatible for my old iphone 4. Is this the reason, that my iphone 4 is not getting unlocked? I have used the micro simcard from the old phone which i think is deactivated already. Is Sim card is the reason for my iphone failing to unlock?  
Userlevel 7
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Dipesh wrote:

I am trying to unlock my Iphone 4 from Koodo. I got the email with the steps to do it. I did it a...

Hello. As far as I remember I always had a koodo SIM card in the phone when completing the unlock. But I'm not sure it's obligatory. When you put another SIM card in the iPhone 4, it doesn't work?
Dipesh wrote:

I am trying to unlock my Iphone 4 from Koodo. I got the email with the steps to do it. I did it a...

The email says that i need to have Koodo Sim Card. I do have Koodo Sim Card but it has been de-activated (deactivated micro sim card to get Nano Sim Card for Iphone 5c). It seems that it Iphone needs to be connected to Koddo network to get it unlocked. Do you have any idea on it?
Dipesh wrote:

I am trying to unlock my Iphone 4 from Koodo. I got the email with the steps to do it. I did it a...

how to unlock blacberry 10 on koodoo i though my phone was unlocked long time ago till i changed service won work need to unlock please

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