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Unlocking a phone from a cancelled account


Userlevel 2
I am a Koodo customer, and I have a locked Koodo iPhone 5C from another Koodo account that has been closed. Would I be able to have Koodo unlock the phone even though the phone was purchased under a different Koodo account?

3 replies

Userlevel 7
Hi Quasarito,

As long as it was a Koodo phone, then yes you can get it unlocked by Koodo. Now, you will need to have it active on your account once (put your sim card in it for 10 minutes), then you can call Koodo for the unlock.
Userlevel 7
Badge +4
Mathieu wrote:

Hi Quasarito,

As long as it was a Koodo phone, then yes you can get it unlocked by Koodo. Now, y...

I always had them unlock via IMEI, often without the phone ever having been used on my account.
Userlevel 2
Mathieu wrote:

Hi Quasarito,

As long as it was a Koodo phone, then yes you can get it unlocked by Koodo. Now, y...

Thanks!

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