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Unlock phone


I have an iPhone SE and I'm unable to unlock my phone
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Best answer by Ismail.koodo 24 January 2019, 20:22

Hello there!

If you have purchased your phone from us and you are a customer with us, then you should be able to unlock it on your Self-serve.

If you are not a customer with us or you are unable to unlock the phone via Self-serve, but the phone was purchased from Koodo,Telus or PC then you can contact us via Facebook and we will gladly unlock the phone for you 🙂

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4 replies

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Unlock it as in be able to use it with Koodo because it is from another carrier? Or just the screen unlock to use it?
Userlevel 7
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What does it say when you try to? What's the issue? We need more details please
Userlevel 7
Badge +4
Do you mean unlock as in using with another carrier or unlocking the screen?

You will need your fingerprint / PIN to unlock the screen
Userlevel 3
Badge +4
Hello there!

If you have purchased your phone from us and you are a customer with us, then you should be able to unlock it on your Self-serve.

If you are not a customer with us or you are unable to unlock the phone via Self-serve, but the phone was purchased from Koodo,Telus or PC then you can contact us via Facebook and we will gladly unlock the phone for you 🙂

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