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I went to Koodo at the mall on March 31st. We were looking at the i phone 4s and the price was 300 on the tab. While we were thinking about it the girl went to help someone else and we were waiting for a long time. The mall was now closed and she was still helping the other person so we had to leave. She did not tell us that the phone was on sale and the promotion was over that day. We went back to the mall tonight and the phone had raised in price to $450. So $300 on tab and we would have to pay $150. We explained the situation and were hoping because it wasn't our fault that we weren't able to purchase it on Monday that they would still have honored the promotion for us tonight since we are already koodo customers. They looked at us with a smirk on their face and said sorry about the situation but we can't. Very disappointed by koodo's customer service and thinking it may be time for a change.

8 replies

Userlevel 7
Bummer 😞 I'm not an employee so I don't know if they could have still given you the promotion but a smirk? Wow... that's just rude. Although many kiosks have kind employees, maybe give a different kiosk a try?
Userlevel 7
Badge +4
I think you're out of luck. Not sure but I don't think they even know when sales r over.
Userlevel 7
Badge +4
I'll ask someone to look into your situation. Let's hope for a favourable resolution.
Userlevel 3
Hey Susie, We appreciate you taking to time to share your experience with us and please note that we will forward your feedback to the shop manager. Would you mind telling us the location you visited? ________________________ If you see a good answer, give it a star.
Khaleila wrote:

Hey Susie, We appreciate you taking to time to share your experience with us and please note that...

It was at Stone Road Mall in Guelph Ontario
Userlevel 3
Hey Susie, Thank you for the info. As mentioned this will be transferred to the shop manager. However, as the promo has ended, please feel free to use the difference of your current Koodo Tab (if applicable) towards your purchase. ________________________ If you see a good answer, give it a star.
Khaleila wrote:

Hey Susie, Thank you for the info. As mentioned this will be transferred to the shop manager. How...

My current tab was 59 and I was going to pay that and then take out a medium tab for 300 and then I would have owed nothing up front for the phone. But they are now telling me that I would still owe 150 upfront for the phone. 😞
Userlevel 7
Badge +4
Ack! That is sad news indeed! But if Susie and her family were indeed in the mall around closing time on the 31st (and this should be easily verified), can't the phone be sold to her for that day's price? That's what I would call service...........

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