On December 26th I went into a Koodo store in Calgary to upgrade my Samsung Note 4 to a New iPhone 6s. I knew my tab balance was $231.00 so with tax that would be $242.55. I was serviced by Allan, who was beyond helpful. He went to the back to call Koodo to see if he could get me a deal.... OR so I thought. What I thought I was getting was $200 of free accessories (I received a total of 4, a longer charging cable, a mophie charging case, a battery pack and a JBL Bluetooth speaker). I was so happy! I told everyone about how great Koodo was from Dec 26th until I just received my next bill... I now have a charge for my tab pay off of $188.00.... So I called customer service. They tell me they can not see me paying off my tab in store and suggest that I got to my nearest Koodo to see if they could help me. So I get in my car and drive to the Koodo in Red Deer and ask them to help me. Again I am told they can't help me because I #1 don't have a receipt (was never given to me) and #2 they can't see my previous bills and have very limited access. Now I am starting to get frustrated so they suggest I call the location that I was at and get the bill from them... so we do just that... and this is where it ALL COMES TOGETHER. I was NOT given $200 worth of FREE accessories. I was CHARGED $242.55 for 6 accessories (remember I said before I only got 4....). The representative went so far as to find the perfect combination of accessories and discounts to match my EXACT TAB BALANCE and then ACTUALLY PUT IT ON MY NEXT BILL THINKING I WOULDNT NOTICE. The response from the store representatives (in Red Deer) was to bring back everything and get my money back and then pay off my tab balance. That is a lot of work on my part for being scammed and now I don't have the accessories that I was so happy about... I have tried to call the store which I purchased but they won't answer and their mail box is full. I need help Koodo!!! I love this phone company but THIS IS NOT RIGHT. I was scammed and I feel hurt and so lied to. I told everyone about how great of a deal I got only to be hit with a massive bill that is 3 times what it normally is... I need this made right. And I need to talk to someone who can actually help me please!!!