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unable to update or reset iphone 5c

Hi, my iPhone 5c "froze" and now I am unable to update or do a system restore. Does anyone have any idea what I can do here?

5 replies

Userlevel 7
Badge +4
Please try a force restart:

It has since powered off (when I tried to force restart) all I get now is the apple symbol. Also, iTunes isnt recognizing my device when connected.
Userlevel 7
Badge +4
You may have to boot it into recovery to do a restore. Sometimes it gets Itunes to recognize the device. https://www.youtube.com/watch?v=ZHDahQCP2fY
Userlevel 6
Hey Sherri! Is your phone working now? Keep us posted!
Hi, I had to take it to the local jump+ store and have it restored. Thanks to everyone who gave suggestions as to what to try.