I have scheduled 3 call me times. All 3 times it goes right to voicemail when I’m contacted. My phone NEVER rings. I never get a texting before the phone call either.
Best answer by Ranjan Koodo
Hey @Onewordnospaces - we've seen similar cases a few times, and they've often been linked to the scenario Timo mentioned above. Or perhaps poor/no reception, maybe a device thing, or something entirely different. I'd love to troubleshoot with you, but the email you're using here isn't linked to an existing account. Perhaps a silly question, but have you verified each time that the number being entered is correct? (likely not a typo 3 times in a row, but the fact that you've never received a text prior to the callback is odd). Are you able to receive calls without issue from others?
The callback issue aside, what were you trying to contact us about? Perhaps we can help here.