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Unable to add any add-ons on self-serve


Userlevel 2
Every time I go on Self-Serve, either on mobile or on my computer, I'm unable to add any new add-ons. When I click on the add button on the add-ons, it just goes back to the overview page with no add-ons selected. Is this a self-serve issue that is happening to anyone else or is it just my account where I'm unable to select any add-ons?

5 replies

Userlevel 7
Badge +4
Have you tried another browser on your computer or the application?
Userlevel 2
Yes, I've tried multiple browsers (Safari, Chrome, Firefox)
Userlevel 7
Badge +4
infamousone wrote:

Yes, I've tried multiple browsers (Safari, Chrome, Firefox)

Have you try it through your phone? I had a some difficulty on some of the pages through pc, but it worked through mobile.
Userlevel 2
infamousone wrote:

Yes, I've tried multiple browsers (Safari, Chrome, Firefox)

Yes, I've also tried on my phone. Are you guys able to add different add-ons? I've noticed the only add-ons available to me are a data block one, and I can add that fine. However, when I go to visual voicemail (under a different menu, international add-ons, for whatever reason) - it won't select.

Is there a way to reset self-serve?
Userlevel 7
Badge +4
infamousone wrote:

Yes, I've tried multiple browsers (Safari, Chrome, Firefox)

If you tried through self serve, app on different browser and didn't work, then you have to call in.
*611 from your Koodo phone, option 6 for tech support.
Tell them what you have done and still didn't work. They will help you and since this is technical difficulty, there is no charge.

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