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Tried topping up my phone with an data add on voucher. But won't work? My talk and text working fine? Any ideas why it's not working?


4 replies

Userlevel 7
Badge +4
Do you have data activated on your phone?
Userlevel 7
Hi Muskogobwe,

1) Check and make sure the add-on is actually active. Just adding the voucher does not actually activate it automatically.
2) Sometimes it also requires a restart of the phone for it to recognize it has data. I'd recommend restarting the phone.
3) Check to confirm data is activated on the phone as Robert suggested.
Userlevel 7
Badge +4
Go thru these steps first, before calling in:

https://community.koodomobile.com/koodo/topics/switched-plans-to-include-data-and-i-can-not-get-it-t...

Userlevel 6
Hey Muskogobwe, is the data working now? If so, what did you do to get it fixed? Keep us posted 🙂

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