Koodo Community

Community

Solved

Travel to Mexico


recently traveled to mexico and I need to unlock my iphone to use in this country. It can be done for free or I have to call customer service?
icon

Best answer by Zaphod Beeblebrox 30 October 2013, 17:50

You cannot unlock the phone for free. That phone would need to be on the account for 90 days and the last 3 bills paid in full on time. There is a fee of $50 for Koodo to unlock the phone. You can call customer service to do this or you can log into Self Serve to do it as well. Click on the Mobile Phone tab and the link to unlock your phone will be there.

View original

1 reply

Userlevel 4
You cannot unlock the phone for free. That phone would need to be on the account for 90 days and the last 3 bills paid in full on time. There is a fee of $50 for Koodo to unlock the phone. You can call customer service to do this or you can log into Self Serve to do it as well. Click on the Mobile Phone tab and the link to unlock your phone will be there.

Reply