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Travel data


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Userlevel 7
Badge +4
We need more info to help you.
How long and where are you going to travel?  
Are you a prepaid customer?https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans

 or monthly customer?https://www.koodomobile.com/add-ons?INTCMP=KMNew_NavMenu_Shop_Addons
Oh, the whole comment didn't post. 

I added the package ALL40 while in panama, but the data aspect of the package isn't working.
Userlevel 7
Badge +4
Kristin Jonasson wrote:

Oh, the whole comment didn't post. 

I added the package ALL40 while in panama, but the data...

Try This:
Sign into the Koodo self serve website. Add the free “International Voice Roaming" and / or the free “International Data Roaming” add on. Then turn airplane mode on and off. When your phone connects it should be working. Buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices. https://community.koodomobile.com/koodo/topics/cant-recieve-calls-while-international-roaming?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=18055432#reply_18055432

Kristin Jonasson wrote:

Oh, the whole comment didn't post. 

I added the package ALL40 while in panama, but the data...

Hmmm the travel add on shows up as activated on my phone (I received a confirmation text), but not on my account.
Userlevel 7
Badge +4
Kristin Jonasson wrote:

Oh, the whole comment didn't post. 

I added the package ALL40 while in panama, but the data...

Possibly a Private Message through Koodo's Facebook page is in order, then!
How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo 

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