I keep calling Koodo, approximately every six months, and they keep filling my ears with joyful noise about how things will get better. Well, it isn't. Years of this has finally pushed me so far that I'm ready to jump ship. All my friends in the Bank Street from St. Bernard to Queensdale Avenue in Gloucester, Ontario (Ottawa) on both Telus and Koodo have been becoming increasingly dissatisfied with the horrible service we are receiving from our carriers. Pretty words on the phone isn't going to cut it much longer. Someone has built (or is in the process of building) what looks to be some sort of communications tower behind the Tim Hortons near Queensdale Avenue, but if it's a Telus/Koodo tower, it's certainly not live. I can't send texts without sending them in triplicate, in hopes ONE will go through. I can't go to the strip mall off Queensdale Avenue and use my phone, my data, nothing. I can't trust my cell not to drop calls mid ring. I can't trust my cell to ring with a phone call, only the voicemail activates. I can't trust my cell to get text messages as they're sent. I get them hours later sometimes, and most of the time, if it's another Koodo member, they're in duplicate. I've held on this long, HOPING someone was going to address this area's issues, but I'm just about out of patience. Wind is offering a plan that's cheaper, that guarantees me coverage out here, and that isn't going to drive me to drink, or anger me so deeply with the frustration of a useless Iphone that I've almost thrown it at the wall a few times. Yes, it's that bad. So...community board responder guy/girl...can I get a STRAIGHT answer on why this area is so wrought with issues? Why I get three bars that will immediately turn to no service or one bar within seconds of trying to initialize a text? Or why I should remain with a cell phone provider that is doing anything but actually providing me with the service I'm paying for. I think the 672$ you make annually off me entitles me to a little more respect for my problem than the pat on the head I continually get from the BC call centre I have complained to over since the day I moved into this neighborhood. If anyone else lives past Albion Road and Bank Street, in and around the Blossom Park area in Gloucester, please, I welcome you to add to this thread. It's high time Koodo/Telus did their business, or get off the proverbial pot, cos the smell of what I've been receiving up til now isn't too pleasant. Pass the Febreze!