Koodo Community

Community

Solved

there is a mistake on my bill im suppose to be on the small tab and someone has switched it to medium


can someone look at my account its so frustrating, when I know I signed up for the small tab and now im being billed for the medium!! Also I paid $ for the phone so I could be on the small tab

3 replies

Userlevel 7
Hi Grace,

How much money did you originally put on the tab?
Userlevel 7
Badge +4
What phone did you buy and how much did you pay upfront for it?
What does your receipt say?
Userlevel 7
Badge +4
Hi Grace - I see two lines on your account with different tab structures.
Your line ending in 62 is on Tab Medium and has been since you got your phone in April.
The line ending in 61 is on Tab Small and has been since you got that phone in August.

Hope that helps. 

Reply