Koodo Community

Community

Solved

Tab balance


In my account info it shows I have a tab balance of over $100 what does this mean. I have my own iphone I brought to koodo. I have a 45$ monthly plan. Ontario

2 replies

Userlevel 7

what is your exact tab balance and is the a negative in front of it?
Userlevel 7
Hi Kevin, If your tab balance is showing a negative sign in front of it, it means you still owe towards your tab. If it is positive it means that you have an extra $100 that can be put towards a new phone when you use a new tab. If you're looking to upgrade to a new phone and have a negative balance you will need to pay off the remaining tab balance before you can do so. Either via self serve or in store when you get a new phone. Hope that helps 🙂

Reply