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Switching from pre-paid to monthly plan help


I switched from a pre paid to monthly plan. I cannot register a monthly plan account with the email I provided at the Koodo kiosk because it is already in use for my pre-paid plan. What do I do? Also can I carry over my unused balance from pre-paid to my monthly plan?

2 replies

Userlevel 7
Badge +4
Contact Koodo and they should be able to straighten it out for you. 

You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming.  
Userlevel 7
Badge +4
Hello,

Also can I carry over my unused balance from pre-paid to my monthly plan?

Unfortunately, no

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