Having been fed up with my iPhone 5S, I paid off the balance and got a Moto X play instead. Koodo took the sim card out of the Iphone and installed it in the Moto X. I then called Koodo to have the iPhone unlocked to give it to my sister in law. After agreeing to the $35 charge, I was given instructions to back the phone up on itunes, reset and erase all content and re-boot the iphone. I should have gotten a "you've unlocked your phone" message but all I get is "Sim Required - Please insert a SIM card". I don't have another SIM card. How can I be sure the phone is unlocked?