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Stolen phone


my phone was stolen I suspended my service till I get a new phone I was just wondering if I can get the same number back if I get another koodo phone

7 replies

Userlevel 7
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Certainly. When you get a new sim card, and activate it via sim swap, it still retains the number on your account. Just keep in mind that you will have to call in to lift the suspension.
How can I get all my old photos from that phone?
Userlevel 7
Badge +4
Amelia wrote:

How can I get all my old photos from that phone?

Only if you backed them up to either your computer or iCloud. The SIM only contains information about your telephone number & account connectivity to the network.
Amelia wrote:

How can I get all my old photos from that phone?

How can I get my phone 7899916201 suspended as it was stolen
Userlevel 7
Badge +4
Amelia wrote:

How can I get all my old photos from that phone?

Hi Veronica,
You could do it yourself in your selfserve: https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone

Amelia wrote:

How can I get all my old photos from that phone?

I want to make sure that no one reactivates my phone on another network. How do I have it blacklisted?
Amelia wrote:

How can I get all my old photos from that phone?

Report it stolen using the link above. That should get it blacklisted.

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