Koodo Community

Stolen iphone - get new sim, but keep number and plan

  • 25 September 2020
  • 2 replies

Hi All

I had my iphone stolen and would like to know if i can do the following.

1: I have another koodo iphone that is currently not on any plan. Can i visit the koodo store and get a new sim and 

1: Attach the new sim to the plan of my stolen phone?

2: Keep my old number


Any advise will be great before i head to the store :-)

2 replies

Userlevel 6
Badge +4

Hi there,


Sorry to hear about your phone. For sure we can find a solution. 

First of all, using your Self serve account, you have to flag your SIM and device as stolen.

The second step is to buy a new SIM and to proceed with a SIM swap. In this case you will be able to keep your number and use the same rate plan. And if you’ll do it yourself on your Self serve account, it will be free of charge, you will have to pay only for the new SIM card. 

Hope this helps! :slight_smile:


All the best,




Thank you very much for your help Helen. Much appreciated!