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SIM Not Supported

  • 5 October 2018
  • 4 replies
  • 284 views

I bought my cellphone(Iphone 7 plus) + chip with Koodo in Montreal.

This week I traveled to Brazil and bought a new chip here, and I discovered that my cellphone is BLOCKED by KOODO. 😒

I am having the following error when I start my phone with new chip: "SIM Not Supported".




When I try to unlock it by My Account (https://www.koodomobile.com/my-account)
Self Service > Mobile Services > Unlock your phone

I get the following error message:😒
"We're unable to unlock your device online. To unlock your device, please contact us by calling 1-866-995-6636. We recommend that you call using a different device than the device you want to unlock so we can assist you with the unlock steps."

So, KOODO I cannot do an international call at this moment, and I didn't find any email to contact you.

Please contact me because you are putting me in a difficult situation.
[b]My email is ***********/b]

Thanks.
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Best answer by Dennis 5 October 2018, 23:57

Maybe try to send a private message to koodo via Facebook or Twitter along with your imei.

Tell them you are overseas now.
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4 replies

Userlevel 7
Badge +4
@magostta : Don't post your email in a public forum. Koodo won't send email to you. They actually advised users to unlock before traveling https://www.koodomobile.com/help/unlocking-your-phone

As you are oversea, you can use skype to call the 866 number or send message to their facebook (https://www.facebook.com/Koodo)/twitter with your iphone IMEI. They will unlock it for you.
Userlevel 7
Badge +4
iPhones need to be registered with Apple's databases, which is why you can't just get the code from self-serve. Have never been a fan of Apple's Draconian device lock database.
Thank you for the advises guys,

I tried to follow the /help/unlocking-your-phone but I got the error I mentioned.

Probably I will need to call them by Skype.

Thanks.
Userlevel 7
Badge +4
Maybe try to send a private message to koodo via Facebook or Twitter along with your imei.

Tell them you are overseas now.