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shipping phone/question


I ordered the Iphone 7 online, and added the plan online. When will Koodo ship the phone to me? How long does it take to ship the phone and a new Sim card? My order is placed on the Aug 14. Thank you

4 replies

Userlevel 7
Badge +4
Hi Hoang Anh Thu Nguyen, what phone was it exactly (color and storage size) some phones are on backorder and have a couple weeks waiting time to be shipped even? Did you receive an email from Koodo about your order at all? Was Money taken from your credit card already?
Paul "Kid Android" Deschamps wrote:

Hi Hoang Anh Thu Nguyen, what phone was it exactly (color and storage size) some phones are on ba...

The money has been taken from my credit card, the phone I ordered is ip7 (rose gold 32GB). Thanks
Userlevel 7
Badge +4
Hello Hoang,

If you want an employee to check the order for you you would need to post your order number on the forum. Like taht you can get more infomration about what is happening with your order.
HFO18547678 Here it is. Could you please help to check?

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