I recently switched to VIRGIN mobile for a new plan, then received a call from Koodo’s win back team yesterday to switch back for a reduced rate on my plan.
I switched my old SIM card back into the new phone but for some reason I still do not have access even though the plan is showing on my account. Not sure why I still don’t have service reinstated?
Best answer by MilkyWay
They did mention I should use the old SIM card and they said it would function as normal as soon as I put it in.
I’ve restarted the device several times and just tried restarting the network settings to no prevail.
Did you toggle airplane mode on and off? What about changing your APN settings on your phone? Are you able to log back into your Self-Serve account? If so, you can take a look to see if your number has successfully ported out or not. https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone