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Service in Mexico NOT available


$40.00 donation to Koodo...no service

3 replies

Userlevel 7
Badge +4
Helle there.

Have you added the free international roaming package from self serve? Is data roaming enabled on your phone?

Here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons



Click to change the add-ons



Search for 1) International Voice Roaming and 2) International Data Roaming



Userlevel 7
Badge +4
Robert wrote:

Helle there.

Have you added the free international roaming package from self serve? Is data roam...

 Buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices.
Userlevel 3
No cellphone company guarantees that your phone will work outside of Canada. It's not their network you are on. It's a bit a of a gamble good to plan ahead by checking if other have had issue where you were going. 

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