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Self Serve Sign In


I have reset my password several times and received an email that my password is updated but every time i sign in I am receiving a message that something went wrong user name and or password are not matching our records. i am outside Canada and can't call by phone I want to access self serve to check my dues and pay my bill.

2 replies

Userlevel 7
Badge +4
Hi Jean, Have you tried using a different browser, also try clearing your browsers History, cookies and cache.
Userlevel 7
Badge +4
In this case you might need to get your account reset. You will need to send a private message to Koodo via Facebook Messenger or DM via Twitter and they will get you reset and it should work then.

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