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Seasonal hold/suspension


Is there a way to take my phone off of seasonal hold or suspension using the self serve online? The self serve site keeps telling me that my phone number is invalid!

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Userlevel 7
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You need to call customer service if self serve doesn't work. *611 from your Koodo phone or 1-866-995-6636 from any other phone. Tell them your self serve doesn't let you do what you want to do. ( your phone number is invalid.)
Userlevel 7
Mayumi wrote:

You need to call customer service if self serve doesn't work. *611 from your Koodo phone or 1-86...

Koodos customer service hours of operation are as follows: Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm So they are closed at the moment.

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