I just bought this refurbished Iphone XR, and the screen has a ghost effect. I talked to someone on the phone (callback from Chat) , she said she would send an email with a return offer, but it’s been since April 23rd. I just bought the phone about a week prior. Are they waiting until the 30 day return policy expires?
Best answer by Allan M
I'd try contacting them again. They keep notes so as long as your original contact was before the expiration than you're good.
The pre-owned phones also come with a 1 year warranty so you're double good in that way.