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Question

Roaming Charges

  • 15 October 2020
  • 3 replies
  • 59 views

Hello there,

My daughter received a “Welcome to the USA” text message.  She walking down the street from our house and we live no where near the border (Pickering, ON).

Will i be charged for roaming?  If so how do I get this reversed?

Thanks.


3 replies

Userlevel 7
Badge +4

First, make sure she switches off roaming on her phone. You have to wait for the invoice to come in, if there is a charge for roaming, you can have it reversed.

Userlevel 7
Badge +4

That’s odd, given the distance to US-based towers.

She can also go to her carrier settings, and disable automatic carrier selection, then select Koodo from the carrier list which populates. This will ensure her phone will connect only to Koodo’s network.

 

Userlevel 7
Badge +4

First, make sure she switches off roaming on her phone. You have to wait for the invoice to come in, if there is a charge for roaming, you can have it reversed.

In order to be reversed, you will need to contact Koodo via FB or by scheduling a callback via the assitant.

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