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Roaming charges on top of USA add on!!!

5 replies

Userlevel 7
So we don't have access to your account here... You'll have to call in and speak to a rep. It's free
Userlevel 6
Which add-on did you purchase,
Did you add the add-on before you went to the states or while you were there.
Also what do the charges say on your actual bill.
We will get to the bottom of it !!
Userlevel 7
Badge +4
Blake, looking at your last bill you will see the date of your US add-on on page 3 of your bill. The call that generated the roaming charges happened well before that (in September). I hope this will help clarify things and save you the hassle of having to call in.   
They also tried to charge me for days that I never used while in the States. Pretty hard to use data when it's turned off. Koodo is going downhill. Used to love them and their customer service but not anymore 😞
Userlevel 5
Linzy Sutcliffe wrote:

They also tried to charge me for days that I never used while in the States. Pretty hard to use d...

Hi Linzy! Did you happen to purchase a roaming package when you went to the states? What exactly were you charged for?

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