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Returned to sender, how long till it's sent back out to me?!!


I ordered an iPhone SE awhile ago . It was suppose to be delievered the 5th, it was now successfully returned to sender. How long will it take to be sent back out to me? As I was speaking to someone on here four days ago and they said as soon as the warehouse received it that it would be sent back to me. Can you please let me know as I'm paying for the upgrade this week but why should I pay off my tab and have to pay a new tab if I don't even have the phone I had ordered...HFO16727713 is my order confirmation number

7 replies

Userlevel 7
Have you checked the status of your order?
Yes . Last update states successfully returned to sender.
Userlevel 7
Badge +4
Chels Lane wrote:

Yes . Last update states successfully returned to sender.

Hey Chels - the return was successfully received and is now pending a reship with your correct apartment number. In another thread, I had mentioned to you that the package was headed back to you, but CP tracking was unclear and it was actually indicating the return back to us (apologies for the confusion).

Timeline: Once we receive the package (which tracking indicates came in yesterday afternoon), the team is typically able to turn it back around within 1-2 business days. From there, it is usually delivered in 1-2 business days from shipping.

Your inquiries have been flagged with the team and I'm hoping to get more details once the re-ship is processed so that you can have a more accurate time frame to work with.
Chels Lane wrote:

Yes . Last update states successfully returned to sender.

It has now been two days . When will it be sent back out to me ..? They signed for it at 1pm the 12th at Koodo. Can u please let me know
Userlevel 7
Badge +4
Chels Lane wrote:

Yes . Last update states successfully returned to sender.

Hi there - the phone was scheduled to be shipped back out to you yesterday. Trying to see if I can get a new tracking number for you, but you should receive it this week.
Chels Lane wrote:

Yes . Last update states successfully returned to sender.

Please send me the new tracking number if you can ! Because it's not up to date on the other tracking number !
Userlevel 7
Badge +4
Chels Lane wrote:

Yes . Last update states successfully returned to sender.

Hi Chelsea - we have a tracking number now, but since this is a re-ship, we can't trigger an automatic email to be sent. Can you shoot us a private message on Facebook so we can verify your account details and then share the number with you? Please reference this thread when you message us.

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