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Question

Repair Status (???)


Ok weird randomness here; Koodo totally screwed up my account and I am currently involved in a dispute with them. They even went so far as to blacklist the phones so they can not be used.

Yet they just sent me a random email message asking for feedback on quality of my repair???

Um anyone have any idea why a CCTS complaint somehow gets filed as a repair request? And what exactly did they repair since nothing is resolved yet?

[b]Tell us how it’s going!

Hey XXXXXXX,
We hope that you’re happy with the outcome of your recent repair request.
For additional support, visit Koodo.com/ask today. 

All the best, 
The Koodo Team

ref:_00Do0YME2._5001JVOIiQ:ref

2 replies

Userlevel 7
Badge +4
I'm guessing it was just an accident. If you didn't have any repairs done just ignore the email.
Userlevel 7
Badge +4
Allan wrote:

I'm guessing it was just an accident. If you didn't have any repairs done just ignore the email.

Think it's a more complex problem then that Allan : https://community.koodomobile.com/koodo/topics/privacy-complaints-pipeda

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