Koodo Community
Question

Refund

  • 2 September 2019
  • 3 replies
  • 82 views

I have tried to register for Koodo & have been charged $135.60 for a brand new iphone as for going with koodo. it declined my card and i have not been refunded my money, and i would like my money back or to know why it didn’t go through right away. thank you.

3 replies

Userlevel 7
Badge +4
If your card was declined how did it go through ?
it took money and after said it declined my card and it has not been put back in my account
Userlevel 7
Badge +4
Are you sure the money was taken? What exact message did you get when you tried to order the phone?

Edit: Sorry, cross posting with both you and Paul. When did this take place?

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