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Receiving an error message stating certain conditions as to why I can't pay off tab, yet none of those conditions apply to my situation.


I would like to pay off my tab by I'm receiving an error message stating certain conditions as to why I can't. None of those conditions apply to my situation.

4 replies

Userlevel 1
Call Koodo at 1 (866) 995-6636 
They will be able to help you free of charge, and omit the error message.
Userlevel 7
Badge +4
Have you owned the device you wish to pay out for more than 3 months?
Thanks for your help Russell. I just hope I don't have to wait too long on the phone…
Userlevel 7
Badge +4
Mark Du wrote:

Thanks for your help Russell. I just hope I don't have to wait too long on the phone…

It's often more convenient to send us private message on Facebook Mark. That way, you don't have to wait on the phone. 

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