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Question about my data/ plan upgrade.


So I got a notification I had used all my data for the month, and I decided to change my plan since Koodo has some great deals going on right now. I Changed to the new plan a day or two ago. However, when I logged onto self serve, it says that my data is still turned off, that I have to pay to unlock it, and that I am being charged for the month under the new plan, not my old plan. I was wondering if there was a way to turn my data back on without having to pay? I do have unused data since I upgraded my plan. 

4 replies

Userlevel 7
Badge +4
Hello Emily,

I'm not sure you would need to pay in order to reactivate it. I think it's a bug in the system so you would need to contact Koodo in order to solve it. (www.m.me/Koodo)
Robert wrote:

Hello Emily,

I'm not sure you would need to pay in order to reactivate it. I think it's a bug in...

Okay, I thought I might, but I'm always hesitant to. I'm always worried they will charge me. 
Robert wrote:

Hello Emily,

I'm not sure you would need to pay in order to reactivate it. I think it's a bug in...

Thanks for your help!
Userlevel 7
Badge +4
Robert wrote:

Hello Emily,

I'm not sure you would need to pay in order to reactivate it. I think it's a bug in...

Looking at your account all seems to be working fine Emily. I see data usage on your account as of today. 

Customer service fees do apply to all transactions one can do themselves for free online. That of course doesn't apply to inquiries. Best way to contact us is via private messaging on Facebook. This avoids waits on the phone. 

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