We happily switched from Telus recently for the deal that everyone's been crazy for, and the night after we signed up (at the mall, calling in was impossible) the Koodo web site was so busy that I could just barely get it to add on our visual voicemail and international long distance saver options. We roam into the USA often, and the mall kiosk guy had promised us that Easy Roam would be enabled by default. I specifically asked "do I need to log in and add anything?" and he said "No." So I didn't keep fighting with the busy/broken site to check my add-ons a third time, and figured everything would be okay.
Well, we just got our bill, and guess what? No Easy Roam. We got billed for every megabyte of several recent trips to the USA.
So, um, yeah, just trying to save anyone else the trouble. If you want Easy Roam you need to log in to the web site, go to manage your add-ons, and click "Details" under Easy Roam and enable it manually. Then you get billed a mere $7/day in the USA (max $70 monthly) instead of the crazy-per-megabyte bill we're looking at. I just enabled it on both our phones.
I'm gonna try and call in and see if they'll take pity on us...