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Problems with my plan

Hi, I do recharge my plan on my cellphone and even the transaction was showed in my bank page, but it doesnt work in my phone!! I don't have data and it says that I already waste 10MB, I'm so upset, what can I do?

3 replies

Userlevel 7
Hi Katherine,Did you actually add the data add-on? You can only use data if you have the add-on, you can't use it without it.
Yes, I do! My plan include data
Userlevel 7
Katherine T. wrote:

Yes, I do! My plan include data

Katherine, no prepaid plans include any data.