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Problems with account


This is the second time I've had a message that my account needs to be topped up or it will be deactivated. I've signed up for automatic top ups so don't understand why I'm getting this.
Last time I called Koodo and they said it was a mistake on their end. I just sent them another email. Anyone else have this happen? Hope this is not the shape of things to come...

10 replies

Userlevel 7
Badge +4
Hello iPad. We can not verify what's happens to your account since we are normal customers. I think you would need to call in again
Userlevel 7
Badge +4
Robert wrote:

Hello iPad. We can not verify what's happens to your account since we are normal customers. I...

Best to call in. Plan expiry and deactivation dates seem out of step.

I have some accumulated 10% bonus in my balance for being on auto top-up, and at the end of each month, I do get a more friendly sounding "Just a heads up, your base plan is about to expire" text message, then another one a few days later confirming the auto top-up has been done.

My balance has never been zero, nor have I let the baseplan lapse. It's also an Android phone.
Userlevel 2
Robert wrote:

Hello iPad. We can not verify what's happens to your account since we are normal customers. I...

It is seeming that it is just Koodo getting a little ahead of themselves. I had the same thing. This warning came up the night before my auto top up was to take place.

Robert wrote:

Hello iPad. We can not verify what's happens to your account since we are normal customers. I...

hi Robert, what's a "normal"customer? I have pre-paid top-up 
Userlevel 2
Robert wrote:

Hello iPad. We can not verify what's happens to your account since we are normal customers. I...

ipad, he means that we are all just koodo customers on here. Once in awhile a koodo employee will pop in, but, mostly koodo customers.
Although, there are Mobile Masters on here as well. They too are regular customers, but, have a more in depth knowledge of the ins and outs of the phones and plans.
Hope that helps.
Robert wrote:

Hello iPad. We can not verify what's happens to your account since we are normal customers. I...

thanks for the explanation, and to all the helpful normal customers 🙂

Userlevel 2
ipadfsj.
I just had the same thing happen to me. If you are on auto top up, don't worry about it. It will auto top up, and the warning will go away.
I am assuming that your plan is scheduled to top up overnight?
Brian Paul wrote:

ipadfsj.
I just had the same thing happen to me. If you are on auto top up, don't worry about it...

yes Brian, actually I just checked and it has topped up, but with a message like that you're left wondering if it's a harmless mistake or if it actually triggers an account closure
Userlevel 2
Brian Paul wrote:

ipadfsj.
I just had the same thing happen to me. If you are on auto top up, don't worry about it...

Yes ipad, I had the same fear a couple nights ago. I actually did post on here asking the same question as you.
Maybe this should be put into an idea?
Brian Paul wrote:

ipadfsj.
I just had the same thing happen to me. If you are on auto top up, don't worry about it...

I also emailed Koodo, I would hope it would trigger an idea to fix the problem, doesn't appear to me that it should be that complicated to solve

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