Koodo Community

Problem to pay with my credit card


Hi,

I got a koodo mobile the end of last month.

Also, I got a bill as a first.

So, Im going to pay with my credit card today,
I tried to do more than 5times.
I got this message,

Wait a minute, your credit card info doesn't match the billing address on file. Please try a different payment method or contact us.


So, I changed my credit card billing address same as billing address of KOODO.
But It is still not working!!!!!

please resolve it asap.
icon

Best answer by Mats 11 January 2019, 23:56

If you changed the address of your credit card with your bank it might take some time to take affect.

In the meantime there are other ways to pay.

http://support.prod-web01.koodohelp.com/help/how-pay-your-bill

View original

4 replies

If you changed the address of your credit card with your bank it might take some time to take affect.

In the meantime there are other ways to pay.

http://support.prod-web01.koodohelp.com/help/how-pay-your-bill
Thank for answering.
As you said me,

Even though I got a confirm E-mail about updated my address from Td.
but It payment still not working right now.

Omg, I’d like to pay my credit card only.

I changed from another mobile to Koodo.
This situation is making me regretful.

anyway, thank you for reply.
They check your credit card info with either Equifax and/or TransUnion. So whenever the updated address gets to them is when you won't get that error when trying to pay your bill online. No idea how long before that takes effect but it shouldn't be that long. Koodo has very strict rules when using a credit card online.

If you go to a Koodo kiosk they will let you pay by credit card there.
Userlevel 7
Badge +4
Or you can pay by online banking or even at the bank. Note that there will be processing time

Reply