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Prepaid koodo card problem


I need help ! When i dial *611 it says that i have 80$ in my account, but i just got a text message saying i don't have enough credit in my account to pay my 25$ for this month. I don't know what to do

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Userlevel 7
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You will have to call Koodo (*611) and talk to a rep about your account
Dennis wrote:

You will have to call Koodo (*611) and talk to a rep about your account

I tried but it asked for a 4 number code and well i have no clue what they are talking about
Userlevel 7
Badge +4
Dennis wrote:

You will have to call Koodo (*611) and talk to a rep about your account

Just call and press 0 until you get a live person These are their hours so it seems like they are closed for the day Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Dennis wrote:

You will have to call Koodo (*611) and talk to a rep about your account

Thanks

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