Koodo Community



pre authorized

i didn't set pre authorized before but koodo mobile took money from my account before due day, how did they do that? last month, I just went to bank and paid. please answer me.

2 replies

Userlevel 7
Badge +4
This is on Page 1 of your pdf ebill

Userlevel 5
Hello Pyunghwa! If your payment was taken automatically, then your account was set up for pre-authorized payments. It would be my pleasure to verify for you, however I do not have access to your account through the Community. Can you please send us a detailed e-mail on this secured link http://koo.do/11eMLdy and choose "Social Media" as a category? We will be more than happy to assist you!