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Please Help! Pay more than agreed on!


Hey guys/gals I need your help, Why am I paying $97 for this month's bill instead of my original plan of $64? What are the factors? I'm using my own phone

3 replies

Userlevel 7
Badge +4
Is it your first bill? Listen to this : https://www.youtube.com/watch?v=oE9TiOqzrVg
Userlevel 5
Was this your first bill? If so, the charges probably included the period you signed up + 1 billing cycle. When looking at your bill, you should also see a break down of your charges (i.e. partial charges + regular charges). Hope that helps!
Userlevel 7
Badge +4
There is also a link to a sample bill here: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill Did you get the 10% off No Tab discount or did you accumulate positive tab? You may need to call in to get the No Tab discount too

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