Koodo Community



Please help me correct my name (new unimpressed customer)

My contract ,signed yesterday, shows the wrong name, an error was made copying my name I only noticed when i received the e-mail. I did not noticed yesterday. I have tried for hours to reach someone to correct or do it on-line. I live far from any counter. What should i do??

3 replies

Userlevel 7
Badge +4
Call Koodo *611 from your phone, option 5 for customer service > keep pressing 0 to get a rep.
They will help you 🙂
Userlevel 7
Badge +4
I had the same issue, It was corrected within a few minutes after calling and being verified! No worries just follow Mayumi's tip and your good to go!
Good it's done, thank you