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Please help me


Hi. My dad bought an iphone 7 plus from best buy in canada under koodo. Can you help me contact koodo customer support so that i could ask them to unlock my phone. Im in the philippines and i would like to use the phone. Thank you

7 replies

Userlevel 7
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You need to have an active Koodo account for 90 days for Koodo to unlock an iPhone.
Userlevel 7
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Koodo can unlock the phone, only if you have a Koodo account.

See the requirement here: http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-...
Thanks for the information. What if i dont have a koodo account? Is there other way to contact customer support aside from calling them? Im in the philippines .
Userlevel 7
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irina wrote:

Thanks for the information. What if i dont have a koodo account? Is there other way to contact cu...

You can use an app like Skype to make a free call to Koodo but i would suggest messaging them via a facebook pm or twitter dm.
Userlevel 7
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irina wrote:

Thanks for the information. What if i dont have a koodo account? Is there other way to contact cu...

Your dad have to be the one to contact Koodo since he bought it.
But like mentioned above, Koodo won't unlock it unless the requirement meets. 
Userlevel 7
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irina wrote:

Thanks for the information. What if i dont have a koodo account? Is there other way to contact cu...

If you do not have a Koodo account, then Koodo wont be able to unlock for you since it costs $50 to unlock (which would be charged to your account).

You will need to look for a 3rd party unlocker.

Try http://www.cellunlocker.net/
Note that it will be more expensive than unlocking with Koodo
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I wonder if you could contact Best Buy for a return, and courier the phone to them. Then buy a phone unlocked from Apple?

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