Koodo Community


Pissed off!!

Disconnected after SEVERAL hours on hold Twice!! Seems to me you don’t care about your customers who have been with you for years. Simply wanted the 10g for $60 per month deal just like everyone else. Wonder how another provider would react

1 reply

Userlevel 4
I think this is the first time Koodo has every did a promo that was for new customers only. I liked how, in the past, that any customer could get current offerings. Like you, I tried a kiosk, they said no. I called in, said no, but offered to send me to retentions. Which had a 2 hour wait. I told the csr it’s time to leave, and I did. I like Koodo, and didn’t want to leave, as I thought Koodo was different, but I have questioned if that is really the case anymore.